Rockstead is an independent asset, business and process review company. We provide a range of services, across all asset classes, to businesses involved in the residential, commercial and corporate loan sectors. Our clients are active in buying, selling or holding loan portfolios. Those clients include investment and retail banks, building societies, hedge funds, private equity companies, originators and servicers. We are recognised as a leading provider of due diligence services throughout the UK and Europe.
Our business is celebrating its 10-year anniversary this year and over that period we have expanded our product offering in response to client demand.
One of those products, which we have been successfully operating now for over 4 years, has focussed on reviews of customer contact centres for various companies including banks and call centres in Ireland and the UK.
Whilst developing that product we recognised the need to find a technology solution to enable a more analytic approach to support our clients. We brought in experts from the global customer service, compliance and contact centre environment to build on the existing infrastructure and that resulted in us creating a subsidiary business with a new brand…