Organisational support to provide clients with expert sector specific help where and when needed.
With the use of our locally based teams throughout Europe, we have the ability to carry out local market reviews, risk identification services and data analytics in support of client projects. We can deploy our industry experts to start projects quickly and cost effectively.
We provide the following services for clients on a regular basis:
Risk policy reviews(assessing standards and relevance)
Local market conditions reports(reviewing local and national trends)
Evaluation of customer service levels(ensuring good customer outcomes)
Deep dive loan assessments(detailed analysis of loan decisions)
Regulatory compliance opinions(experienced based assessments)
Portfolio performance forecasts(measuring against market expectations)
Originator start up placements(supplying experienced resource)
Data integrity verification (reviewing record keeping)
GAP analysis(independent reviews to confirm priorities)
The Financial Conduct Authority has recently published data on the number of complaints reported by firms for the first half of 2017. A staggering total of 3.32 million complaints were received in the first half of 2017, up 10% from the second half of 2016. General administration and customer service complaints have risen from 27% […]
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