Regulatory compliance services

Delivery or oversight of internal audits

Means support and verification of a client’s own internal audit functions, or simply as an outsourced supplier of those functions. We believe in an external independent oversight as a level of defence in risk identification and assessment. With some many regulatory changes coming about over recent years, there is a need for external support to verify systems and processes.

Compliance reviews with added value options:

  • Telesales compliance(measuring effectiveness)
  • Collections oversight(reporting on compliance with regulatory rules)
  • Customer service calls(looking for good customer outcomes)
  • Inbound call filtering(looking at efficiency processes)
  • QC verification(external review of internal systems)
  • Mystery shopping(independent verifications)
  • Benchmarking services(comparing with standard market practice)
  • Review of compliance returns(ensuring reports reflect accurate position)
  • Complaints handling(compliance with regulations and protecting the brand)

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