Ensure your suppliers are delivering. For us this means a review of an existing, new or even potential supplier into our client. Appropriate checks and verifications from an initial supply of services through to the ending of such arrangements can be handled and supervised by us.
We help to ensure clients are getting best value from their current suppliers, by reference to independent reviews and market comparison on service levels or pricing.
Our experience in this area includes:
Service level agreements reviews(checking adherence to contractual positions)
Loan servicer reviews(independent assessment v market norms)
Asset manager reviews(ensuring compliance with requirements)
Debt counsellor audits(measuring results against regulatory rules)
Introducer compliance checks(carrying our detailed due diligence)
The Financial Conduct Authority has recently published data on the number of complaints reported by firms for the first half of 2017. A staggering total of 3.32 million complaints were received in the first half of 2017, up 10% from the second half of 2016. General administration and customer service complaints have risen from 27% […]
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